SaaS engineering, including the parts nobody demos
Multi-tenancy, roles, billing, usage limits and audit trails — the machinery a SaaS needs before its second customer, not after.
What you get
- Multi-tenant data model and tenant scoping
- Role-based access control
- Subscription billing and invoicing
- Usage metering and plan limits
- Audit logging and admin console
What changes
- One customer cannot read another's data, enforced at the query
- Plan changes and refunds happen without an engineer
- Usage is metered, so pricing can change without a rebuild
- An enterprise security questionnaire has real answers
When teams call us
- A single-tenant product about to take its second customer
- Billing handled by hand in a spreadsheet
- A deal blocked on audit logs or role separation
Process
How the work runs
The same four phases whichever engagement model you pick, each ending in something you can read.
Discovery
A short paid engagement that turns the ambition into a scope somebody can build and estimate.
- Written scope
- Estimate with assumptions
- Risk register
Design & architecture
Interface and data model settled before the first feature, because both are expensive to change afterwards.
- Prototype
- Data model
- Decisions recorded
Build
Two-week iterations against a board you can see, with a deployed environment from week one rather than week twelve.
- Fortnightly demo
- Staging from week one
- Your repository
Launch & handover
Release, monitoring, and documentation good enough that your own team can take it from here.
- Runbooks
- Alerts configured
- Handover sessions
SaaS Product Engineering, specifically
The questions that come up on this work in particular.
Still have a question? Talk to the team
Not sure which service your project needs?
Most useful projects cross two or three of them. Describe the outcome and we will map it.